Return & Exchange

Exchanges Overview :

 

At Soworu, we aim to ensure that you are delighted with your purchase. We offer a straightforward exchange policy to provide a hassle free shopping experience. We take great care in delivering our products and adhere to the highest quality standards.

 

Please note that we do not offer exchange or returns unless the product is defective.

 

Eligibility of Exchanges :

 - Items must be eligible for exchange within 24 hours of receiving the product.We will arrange for a reverse pick up and ship the replacement after receiving the goods from your end.

- Items should be in their original condition, unworn, unused, no scratches and in the original packaging. When you receive the package, please record a video of the unboxing. This will serve as valid proof in case there are any issues with the product, such as damage, missing item or received wrong product. Please submit this video along with your exchange/return claim.

- Items to be exchanged or returned should be accompanied by Invoice copy of the product.

- We do not offer any refunds through the original source of payment. However, we will provide you with store credit of the same amount, which is only applicable on our website, valid for 30 days from the day of return.

- If you have any questions or need assistance with your exchange, please contact us at soworu2023@gmail.com 

 

Thank you for choosing Soworu.